If your flight has been significantly delayed or canceled, visit Southwest Airlines' website here to request a refund and other services you are entitled to. Southwest has opened a self-service tool to help travelers impacted by their travel disruptions. ![]() The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan." airlines had recovered from the storm, Southwest had called off about 2,600 more flights. Department of Transportation released a statement Monday evening, saying that it was looking into the incident: "USDOT is concerned by Southwest's unacceptable rate of cancellations and delays & reports of lack of prompt customer service. Writing in its statement, "On the other side of this, we'll work to make things right for those we've let down, including our employees." Southwest Airlines says with safety first, it anticipates additional changes with an already reduced level of flights as we approach the New Year holiday. "This is going to continue until there is a sweeping change to the way Southwest operates," Murray said. Murray says he expects this to go on for days. "We just decided to leave her bag there and that we would pick it up later today when things calmed down," said Alameda resident Tessa Bajema, whose mother's flight to Phoenix was canceled. MORE: What can I do if my flight is canceled, delayed? How to prepare for likely 2022 holiday travel mess That figure includes almost 2,350 flights already canceled for Thursday. "There's announcements going on the loudspeaker that if your flight was canceled, it's going to be a 1.5 to 2.5 hour wait just to get your luggage off the canceled flight," Bolen said. In all, Southwest has canceled about 15,700 flights since winter weather began disrupting air travel on December 22. Stranded passengers at Oakland had few options when it came to their bags. I think that would have been a worse situation," Shu said. flights as of 2:30am Thursday ET, according to FlightAware. The latest: Southwest accounted for 2,352 of the 2,419 canceled U.S. for the third straight day on Wednesday, signaling that the airline's holiday season troubles aren't over yet. Bonnie Shu's Bahamas vacation was also canceled. Southwest Airlines was responsible for the majority of flight cancellations and delays in the U.S.
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